A Step Beyond Great Service, Empower Your Associates

Have you visited an establishment and received great service? Had a warm, friendly welcome where the sales associate did everything just right? That’s great! Unfortunately, many times, finding great service is a rare occurrence. However, in today’s competitive environment, it takes more than great service to stay ahead of the competition. Taking the service youContinue reading “A Step Beyond Great Service, Empower Your Associates”

Maximize your customers’ experience while on hold

Call your property or the main line to your company today and asked to be placed on hold by the agent. What is your experience? When placed on hold, what do your prospects hear? How long do they wait? During these times of fierce competition, make sure that if you must put your customers’ onContinue reading “Maximize your customers’ experience while on hold”

A Wonderful Day in the Neighborhood

“For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough” – Zig Ziglar   Is your property a little scarce on the amenities offered?  Don’t let it run your sales pitch!  Selling a “sense of community” is just as important as “selling the community”.  Especially inContinue reading “A Wonderful Day in the Neighborhood”